$900M Distribution Looms: Lawyer Help for U.S. FTX Bankruptcy Claims

If you held funds on FTX when it collapsed, the immediate priority is protecting your claim before the next distribution window closes. Log into the official Customer Claims Portal, confirm or amend your proof of claim, and upload your KYC and tax documents promptly. If your claim shows as allowed, onboard promptly with one of the authorized Distribution Service Providers, BitGo, Kraken, or Payoneer, since missing that step can forfeit your payment on a given distribution date.

TL;DR:

  • Creditors need to complete KYC and tax verification promptly to avoid delays that can prevent claim approval and subsequent payments.
  • The specific claim deadline for filing or amending claims was September 29, 2023, but future distribution Record Dates extend eligibility if onboarding is completed before the cutoff.
  • Claims are categorized as unverified, verified, or allowed, with only allowed claims eligible for distribution payments through approved providers.
  • Onboarding with one of the three authorized providers is a separate, irreversible step that must be completed before each distribution, or claims may be forfeited.
  • Legal assistance is advised mainly for complex disputes such as blocked claims, objections, transfers, or missed deadlines, while most creditors can handle straightforward claims through the portal.

Table of Contents

How to File an FTX Bankruptcy Claim: Step-by-Step

Every FTX creditor’s path runs through the same portal, but the exact steps depend on whether the estate already scheduled your claim or you need to file something new.

  1. Access the portal. Go to claims.ftx.com and log in with your original FTX account credentials or the unique claim link emailed to you by Kroll. If you lost access to your email or two-factor authentication device, the FTX support team handles account recovery, though it cannot give legal advice on your claim’s substance.
  2. Decide: accept or file. If you agree with the scheduled claim amount the estate already calculated, you can simply accept it through the portal. If you disagree, held assets the schedule missed, or need to correct a balance, you must file or amend a proof of claim instead.
  3. Complete identity verification. Upload a government-issued ID, proof of address, and any account statements the portal requests. This KYC step is what moves your claim from “unverified” to “verified” status.
  4. Submit tax documentation. U.S. creditors typically need to confirm a valid W-9; foreign creditors may need a W-8BEN or equivalent. This step also triggers sanctions screening required before any payment.
  5. Choose a Distribution Service Provider. Once your claim is allowed, select BitGo, Kraken, or Payoneer inside the portal and complete that provider’s own onboarding, separate from the FTX portal itself.

Pro Tip: Screenshot or save PDF copies of every confirmation screen the portal gives you. Kroll’s system logs actions, but having your own timestamped record matters if a dispute ever arises over whether you submitted documents on time.

Don’t wait for a reminder email before starting KYC. Verification queues get backlogged before major distribution dates, and creditors who wait until the final week often miss the cutoff through no fault other than timing.

Filing or Amending Your Proof of Claim (Form B10)

The modified customer proof of claim form, Form B10, is built specifically for crypto claims, and it asks for detail most general bankruptcy forms never require.

You only need to file a new or amended claim if you disagree with your scheduled amount, held assets across multiple FTX programs the schedule didn’t capture, or believe you’re owed something the estate’s records don’t reflect. If you agree with what’s already scheduled, accepting through the portal is faster and avoids paperwork errors entirely.

When you do file, the form requires:

  • Crypto and fiat quantities held as of the petition date, November 11, 2022, valued according to the estate’s methodology, not current market prices.
  • Separate labeling for balances held in Earn, Lend, Stake, or NFT programs, since each carries different treatment under the confirmed plan.
  • A distinct “Other Activity” claim section for losses or balances that don’t fit standard account categories, such as referral credits or promotional balances.
  • A separate proof of claim for each Debtor entity if you held assets across more than one FTX subsidiary.

Paper filing remains an option, but it routes through slower manual processing at the claims agent, and errors take longer to catch and correct than electronic submissions through the portal. Unless you have a specific reason to file on paper, the electronic route through the Kroll restructuring site is faster and gives you an immediate confirmation record.

Which FTX Deadlines Still Matter Now?

The Customer Bar Date, the deadline to file a new or amended proof of claim, passed on September 29, 2023. If you missed it, filing a fresh claim is no longer straightforward, though remedies still exist, covered further below.

What matters more today is the Record Date tied to each distribution round. A Record Date is the cutoff by which your claim must be allowed and your onboarding complete to receive that specific payment.

  • The fifth distribution round carries a Record Date in mid-2026.
  • Creditors allowed after a Record Date roll into a future distribution rather than losing eligibility outright.
  • Missing an onboarding deadline tied to a Record Date, not the Bar Date itself, is the most common way creditors forfeit a payment today.

What Do Claim Status Labels Actually Mean?

Your claim carries one of three operational statuses, and each one determines whether money actually reaches you.

  • Unverified means the estate has your claim on file but hasn’t received sufficient KYC documentation to confirm your identity. A claim can sit in this status even after the Bar Date if required KYC wasn’t submitted in time, and the Debtors may object to it on an omnibus basis rather than pay it out.
  • Verified means KYC is complete and your identity matches the claim on file. Verification alone doesn’t guarantee payment, but it’s a prerequisite.
  • Allowed means the claim has cleared any objection period and the court has fixed the amount owed. Distributions only go to allowed claims within specific creditor classes.

Cumulative distributions from the FTX Recovery Trust have approached $10 billion since early 2025, with recovery percentages varying sharply by class.

If your claim faces an objection or a document request, respond inside the deadline stated in the notice, typically by uploading the requested records directly through the portal. Ignoring an objection notice is the fastest way to convert a recoverable claim into a denied one.

How Distributions and Provider Onboarding Actually Work

Once your claim is allowed, the mechanics shift from the bankruptcy court to three private companies. BitGo, Kraken, and Payoneer are the authorized Distribution Service Providers, and each runs its own onboarding process on top of what you already did in the FTX portal.

  • Complete KYC, submit tax forms, and pass sanctions screening before the applicable Record Date.
  • Select one provider inside the claims portal, then finish that provider’s separate account setup and verification.
  • Onboarded creditors typically receive payment within one to three business days after the distribution date itself.

Pro Tip: Choose your provider based on which one already holds an account type you’re comfortable maintaining long-term, since you cannot split a single distribution across two providers or switches after onboarding is complete.

Provider selection is irrevocable once confirmed, and a portal option showing your country as eligible doesn’t guarantee the provider itself will approve you; each company makes its own final onboarding decision. That gap has real consequences: creditors in 45 jurisdictions could lose their claims within six months of missing an onboarding window, largely due to sanctions restrictions or provider-specific regional limits. U.S. residents face far fewer of these blocks, but the same onboarding deadlines still apply. Miss the window and your allowed claim doesn’t disappear, but that specific distribution round does.

What If You Missed a Deadline or Can’t Onboard?

Missing the Bar Date or an onboarding window isn’t necessarily the end of your recovery, though your options narrow.

  1. Keep monitoring the portal and official notices. Future distribution rounds carry their own Record Dates, and claims that missed one round can still qualify for the next if the underlying issue gets resolved in time.
  2. Request an amendment or transfer. The claims agent processes amendment requests, but expect a review period measured in weeks, not days, especially near a Record Date.
  3. Consider counsel when the estate pushes back. If a provider denies onboarding, an objection targets your claim, or you need to transfer a claim to an estate or new owner, a lawyer can file the motions or negotiate directly with the trustee on your behalf, sometimes through litigation when informal channels stall.

Where to Find Official FTX Case Documents

The Kroll restructuring site is the authoritative source for the case docket, Bar Date orders, the confirmed Plan, and every distribution notice filed since the case began.

  • Kroll/RA restructuring site: docket entries, claims register, and downloadable court filings.
  • FTX Customer Claims Portal: your account-specific claim status, KYC uploads, and proof-of-claim submission.
  • PACER or the District of Delaware docket: full court filings if you need certified copies beyond what Kroll posts.
  • PR Newswire distribution announcements: provider lists, Record Dates, and payment timing for each round.

When Does It Make Sense to Hire a Lawyer?

Most creditors never need an attorney to receive a distribution; the portal process handles straightforward claims fine. But certain situations shift the odds meaningfully in favor of counsel.

Missed the Bar Date entirely, and the estate treats your claim as barred? A lawyer can evaluate whether excusable neglect or another exception applies. Claim allowed but blocked at onboarding due to a jurisdictional or sanctions flag that seems wrong? That’s a factual dispute worth challenging. Complex “Other Activity” claims spanning multiple programs, entities, or a disputed transfer between accounts often need forensic tracing to reconstruct accurately, and cross-border creditors face procedural wrinkles domestic claimants don’t.

The practice focuses on complex crypto litigation involving claim disputes, forensic asset tracing, and coordination with bankruptcy trustees and distribution providers. Knowing how exchange KYC records support fraud cases often shapes the first document request an attorney sends.

What I’d Do First as an FTX Creditor

Before contacting anyone, confirm your portal login works and your KYC is genuinely complete, not just submitted. Pull together your original FTX account statements, any withdrawal or deposit records, and every email the estate or Kroll has sent you.

Watch for phishing. Scammers send fake “claim verification” emails mimicking Kroll or FTX branding, asking for wallet seed phrases or login credentials no legitimate notice would ever request. Verify anything unusual directly on claims.ftx.com, never through a link in an unsolicited message.

If you eventually call a lawyer, expect them to ask for your claim number, portal status screenshots, and a timeline of what you’ve submitted and when.

— Mark

How Murphy’s Law Helps Claimants Stuck in the Process

Murphy’s Law is the option for creditors who’ve hit a wall the portal alone can’t fix, whether that’s a claim objection, a denied onboarding decision, or a transfer dispute the estate won’t resolve informally. Unlike unregulated “recovery services” that promise to unlock frozen funds for a fee, Murphy’s Law is a licensed law firm with real courtroom experience litigating crypto cases, including matters tied to Celsius, Terraform Labs, and BitMEX.

Murphyslawcrypto

If your allowed claim got blocked at a Distribution Service Provider, or you’re facing an objection you don’t know how to answer, the firm can file amendments, pursue forensic tracing on disputed balances, and coordinate directly with the trustee on your behalf. Founder Liam Murphy, formerly of Paul Hastings, Selendy Gay, and McKool Smith, built the practice specifically around crypto fraud recovery and regulatory defense. Visit the crypto fraud recovery page to review your options, or go straight to the litigation services page to discuss your specific claim with the firm directly.

  • FTX Customer Claims Portal: file, amend, or accept your claim, upload KYC and tax documents.
  • Kroll/RA restructuring site: case docket, Bar Date orders, claims register, and downloadable forms.
  • Form B10 customer proof of claim: the official crypto claim template and instructions.
  • FTX Support: account access and technical login issues.
  • For general guidance on tracking settlement or distribution funds across other cases, ClaimCow’s recovery guide covers similar portal-based mechanics.

Sources

FAQ

Did Anyone Get Their Money Back From FTX?

Yes. The FTX Recovery Trust has paid out cumulative distributions approaching $10 billion since early 2025, with some smaller convenience claims recovering up to 120% of their petition-date value.

What Is the Latest Update on the FTX Court Case?

The estate began its fifth distribution round, roughly $900 million, on July 31, 2026, with a Record Date in mid-2026 for creditors to qualify.

How Can I Get My Money Back From FTX?

Log into the Customer Claims Portal, confirm your claim is allowed, complete KYC and tax verification, and onboard with BitGo, Kraken, or Payoneer before the next Record Date. If your claim is blocked or disputed, legal counsel can help resolve the objection.

How Much FTX Money Is Missing?

Recovery percentages vary by creditor class, and figures are measured against petition-date values from November 11, 2022, not current crypto prices, which means the dollar amount recovered doesn’t always reflect what those assets would be worth today.

What Happens if My FTX Claim Is Marked Unverified?

An unverified claim usually means the estate hasn’t received complete KYC documentation. Submit your identification and account records through the portal promptly, since the Debtors can object to claims that remain unverified past the applicable deadline.

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